Free Forrester webcast download: Raising the Stakes for Customer Service

In this webcast, featured guest Chip Gliedman (VP and principal analyst, Forrester Research) and David Holmes (senior vice president of global marketing, Jacada) discuss some of the key issues facing customer service organizations today and their potential impact on the business. Gliedman and Holmes also talk about a new breed of solutions designed to unify the customer service desktop to improve the customer experience and agent productivity. You'll also hear case studies on how these productivity solutions have transformed customer service and contact center operations in leading companies, and how this cost-effective alternative can be implemented quickly and deliver a rapid ROI.

Discussion Topics:

• Customer service as a differentiator
  
• Efficiency vs. effectiveness
  
• Optimizing processes, organization and technology

Audience:

• Customer Service Executives
  
• Contact Center Directors
  
• IT Managers

About Jacada

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

Click the 'download now' link to access this webinar recording.