MyCustomer.com provides a rundown of the key vendors operating in the space.
Oracle www.oracle.com
Oracle's integrated Customer Relationship Management solution is a set of applications that give you information-driven sales, service, and marketing. Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an internet browser.
Microsoft www.microsoft.com
Microsoft delivers CRM that works the way you do, whether its deployed in a hosted environment, an on-premise environment or a hybrid environment.
NetSuite www.netsuite.com
NetSuite's CRM capability helps salesforce, service and marketing teams manage their departments through on-demand software as a service.
RightNow www.rightnow.com
RightNow's on-demand customer relationship management (CRM) software provides the strategies, technologies and applications needed to precisely manage the customer experience you provide.
Salesforce www.salesforce.com
Easy-to-use Web-based CRM solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.
SAP www.sap.com
SAP introduced the industry's first hybrid delivery method for CRM software.
SaaSpoint www.saaspoint.com
SaaSpoint is a European software as a service consultancy which is dedicated to Salesforce.com.
Other articles in this focus report:
On-demand vs on-premise: You pays your money, you makes your choiceGreg Gianforte, RightNow Technologies: Is the on-demand/premise war over?Lindsey Armstrong, Salesforce.com: Why enterprise on-demand is in demandJason Nash, Microsoft Business Solutions: The best of both worldsOn-premise and on-demand CRM in action