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Customer Experience
15-Jul-2008
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Just starting our Customer Experience initiative....so.....:
What are the Top 5 key tips to deliver an enterprise-wide (Sales, Marketing, Service, Distribution etc) Customer Experience Programme?
How else do you poll your customers on their pain points bar using surveys?
Thanks a million, Ollie
Oliver Toynton
MyCustomer.com 15-Jul-2008
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Proactive Feedback Management
As part of our suite of products we offer a tool called Charter Proactive.
This allows businesses to proactively contact their customers based on targeted interactions that they have had with the business.
This feedback can be used to monitor and improve staff performance, it can offer customer feedback about specific areas of the business or it can be used in conjunction with complaints management to proactively identify customers that haven't complained and contact them as part of a reatention strategy.
If you'd like to discuss this please feel free to get in contact with me.
Best regards,
Richard Young
Pre-Sales Consultant, Charter UK
www.charter-uk.com