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Editor's note

Photo of Neil DaveyWelcome to MyCustomer.com - the voice of the customer relationship management (CRM) profession.

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October sees us turning our attention to customer insight. We are flooded with data, but insight is a little harder to find. Therefore, in addition to our usual daily content, we'll be looking at all the latest techniques that are being empoyed to understand customers better.

Be sure to check out Jennifer Kirkby's October analyst report which provides a strategic overview of the topic, tying the month's content together.

Elsewhere, pop by the MyCustomer.com news blog, where Stuart Lauchlan will be providing regular updates on the breaking stories and rumours from the world of customer management.

Neil Davey
Editor
MyCustomer.com

Looking for a solution?

Our online directory provides a comprehensive list of suppliers in all fields of customer management. From software to consultancy, if you are looking for a solution, click here.

Are you really producing customer insight?

With many organisations failing to create and apply customer insight, Jennifer Kirkby examines what it is and where it can be found. more...

Editor's choice

Customer communication feature

Oracle OpenWorld: Aftershock! Now that the jet-lag has worn off, the CRM world can consider the events of OpenWorld with a refreshed and sober mind. Stuart Lauchlan deals with this year's CRM hangover. more...

Customer communication feature

Gianforte's eight-step programme RightNow boss Greg Gianforte has revealed his eight rules for improving customer relationships in business, with the intention of creating the fabled 360-degree view of the customer. more...

MyCustomer.com news blog

News and analysis editor Stuart Lauchlan provides his skew on the breaking stories from the world of CRM, including: Dellforce.com here we come! more...

Download of the week

Successful selling in turbulent times By Dow Jones
Management needs to find out what is keeping their teams from being as effective as possible and then go fight for the resources necessary to fix those problems.

Latest features

6 Oct Finding the right role for self-service
6 Oct How will permission concerns reshape online behavioural tracking?
2 Oct CRM in brief: Jack Noonan, SPSS, Don Pepper, Pepper and Rogers
29 Sep Corporate ecosystems: Building alliances to better serve customers
29 Sep A customer experience emergency
More

Latest supplement: CRM software

On-demand CRM software now represents a significant portion of the market - but is it really a better option for your organisation than on-premise CRM? MyCustomer.com examines the great CRM software debate. Including: Click here for previous focus reports