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Editor's Blog

Sports gets on the ball with CRM
1-Sep
Premiership football clubs are getting involved in National Customer Service week, as CRM gathers pace in the sports arena.
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Winning by sharing
31-Jul
Excellent eBook on social software is at your disposal.
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Corporate blogging takes a nosedive
9-Jul
The corporate enthusiasm for B2B blogs is wearing off. Oh dear.
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Warning: Bad service could harm your customers' health
28-Jun
We now suffer more stress and related health problems from the cumulative effects of bad customer service than from other common stresses such as work, family, debt or technology, according to a new report.
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Naked charity stunts get bum rap
9-Jun
As The World Naked Bike Ride gears up to protest against... erm, something, is it time for charities to think up a new stunt?
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Previous Entries

1-Sep Sports gets on the ball with CRM
31-Jul Winning by sharing
9-Jul Corporate blogging takes a nosedive
28-Jun Warning: Bad service could harm your customers' health
9-Jun Naked charity stunts get bum rap
23-May CEOs have "no time" to blog
2-May Customer engagement taking off in airline industry?
23-Apr Shameless self promotion... and what's in a name?
21-Apr Social pipeline for sale!
14-Apr My blog is rubbish
29-Feb Is the market research industry recession-proof?
30-Jan Cracking the multichannel nut
14-Dec Customer loyalty at Christmas: come all ye faithful
30-Oct House of horrors
21-Aug Customers vs contact centres
19-Jul Recycling risks for banks
27-Jun Last orders for poor pub customer service
6-Jun Olympic brand falls at first hurdle
18-May CRM hits the big screen
10-May "Dear sir/madam, I would like to complain..."
2-May Paddles up!
25-Apr Who loses in a corporate boxing match?
18-Apr In search of the perfect apology