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Editor's note
Welcome to MyCustomer.com - the voice of the customer relationship management (CRM) profession.
Visit our forums for all your questions and opinions on CRM. And if you've yet to join our community, why not register now - for free - and receive the latest updates delivered directly to you by email bulletin.
This month sees us turning our attention to the needs, wants and values of the modern customer. Therefore, in addition to our usual daily content, we'll be looking at the latest thinking on customer demographics, corporate social responsibility and customer value management.
Elsewhere, voting has now begun for the Software Satisfaction Awards 2008, which are organised by MyCustomer.com's parent group Sift Media and CCH. Nearly 2,000 people voted in 19 categories last year and we need your help to make the awards even bigger and better in 2008. Have your say in the awards - complete the online survey!
Neil Davey
Editor
MyCustomer.com
Our online directory provides a comprehensive list of suppliers in all fields of customer management. From software to consultancy, if you are looking for a solution, click here.
Bridging the trust gap: The new thinking on customer lifestage and lifestyle
Jennifer Kirkby explains how firms need to consider the latest thinking on lifestage, value and lifestyles if they are to really understand their customers. more...
Editor's choice
Customer communication feature
Heads in the Cloud at Structure 08 with Salesforce.com and NetSuite Last week's Structure 08 conference was dominated by Cloud computing. Luminaries from the likes of Salesforce.com and NetSuite outlined their visions of a Clouded future. more...Customer intelligence feature
Business intelligence on-demand: Lucid analytics for a new era? Business intelligence and analytics have been overlooked by the software as a service revolution to date. Enter LucidEra.more...Customer service & experience video
Video voxpop: Who gives great customer service? MyCustomer.com delivers the latest in a series of video voxpops, where the general public shares its thoughts on key issues relating to customer service.more...MyCustomer.com news blog
Breaking news and views on the world of customer management courtesy of news and analysis editor Stuart Lauchlan, including: Oracle dominates database war. more...Download of the week
Special report - How to choose the right CRM software and supplier By DMC SoftwareWithin this guide you will find many useful ideas, hints and tips that will help make your task easier and your choices clearer.
Latest features
Latest supplement: Business intelligence
- BI market consolidation: What does it mean for you?
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- Data: Unused, unanalysed and undervalued?
- Business intelligence + enterprise resource planning = competitive advantage
Latest downloads
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